How we use your information
We only ask for what we need to reply to your enquiry. This page explains what that is and what happens to it.
Who we are
11 Plus Pass is an independent 11+ tuition business in Milton Keynes run by Rachel Higgins. We decide how and why the information you send us is used.
What you send us
The enquiry form and the holiday-school and mock-exam booking forms ask for:
- your name and email address (required);
- your telephone number and your child's current school year (optional, enquiry form only);
- what you are interested in, or the sessions you would like to book;
- your message.
Please do not include anything in your message that we have not asked for, such as health information, unless you want us to know it to help your child.
How we use it
We use it only to reply to you, to check availability, and to arrange assessments, tuition, holiday schools or mock exams you ask about. We do not use it for marketing, we do not sell it, and we do not share it with anyone for their own purposes.
Our legal basis is that you have asked us to get in touch, and that we need your details to do so. If you go on to book a service, we will ask again for the details required at that point.
Where it goes
When you send a form, the website emails it to us. The website does not keep a copy of your enquiry in its database. The email goes to the business's enquiry mailbox, so it is held by our email provider, and anyone who works with us on enquiries can read it.
How long we keep it
We keep an enquiry for as long as we need it to reply to you and to run any service you book. If you do not go on to book, we delete the enquiry once it is no longer needed. You can ask us to delete it sooner at any time.
Services that help run the site
- Cloudflare Turnstile checks that a form is being sent by a person and not a bot. When you use a form, your browser and IP address are shared with Cloudflare for that check. See Cloudflare's privacy policy (opens in a new tab).
- Our web host keeps standard server logs, which record things like IP address, the page requested and the time. We use them to keep the site secure and working. They are not used to build profiles of visitors.
- Instagram. The footer links to our Instagram account. Nothing from Instagram is loaded on our pages. If you follow the link, Instagram's own privacy policy applies.
Cookies and analytics
We do not use advertising or analytics cookies, and we do not run any analytics tracking on this site. The pages with forms set one temporary cookie that lasts only until you close your browser. It lets the site show you any form errors and keep what you typed, and it is not used to identify or track you. Because it is strictly necessary for the forms to work, no cookie banner is needed.
We do see anonymous search information, such as which searches lead people to the site, through Google Search Console and Bing Webmaster Tools. This does not identify individual visitors.
Your rights
You can ask us to tell you what information we hold about you, correct it, or delete it, and you can object to how we use it. Email us at via the Contact form and we will reply as soon as we can.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk (opens in a new tab). We would appreciate the chance to put things right first.
Changes to this page
If how we use information changes, we will update this page. Last updated: November 2026.